KALON FARM, Grass-Fed Beef, Farm-To Table, Local Meat

We supported a different farm for our bulk grass-fed beef for many years but decided to switch to Kalon Farms last summer because they were closer to us and because the other farm, while having fantastic quality meat, weren't the best at butchering. We tried Kalon beef a number of times by buying from their storefront but finally decided to buy half a cow. It took a couple months to finish off the previous cow we'd purchased before getting to the Kalon cow but immediately knew something was wrong as soon as we tried our first steak. There was a subtle "off" taste to it. Over the next month or so, we tried multiple different cuts and all the ones with any fat or marbling had the same issue. The leaner cuts were mostly okay. I reached out to Kalon using the form on their website. No reply. I reached out again via email. No reply. I was very clear that I wasn't expecting a refund or reimbursement of any kind because I knew it had been a few months. I just wanted to inform them and ask if anybody else had reported the same issue. Still nothing back from them. Eventually, a few months later, I remembered that I still hadn't heard anything back so I called and asked to speak to someone in charge. They were super sarcastic on the phone. It started with "Are you sure you bought from us? I don't even recognize your name." It progressed to "Many people complain about the taste because they don't know what real grass-fed beef tastes like; it's not like store-bought meat." It ended with "We had another complaint a few months ago but our owner took the beef home and ate it all and it was fine." I went there three days ago to drop off the over 240lbs of what remained. Around 80lbs of assorted steaks and cuts. Around 20-30lbs of roasts. Around 100lbs of mince. Around 30-40lbs of bones, tallow, organs, etc. I was very polite to the person at the desk (it's not her fault, after all), we were respectful of the space and brought everything back in cooler boxes and placed them neatly inside. I handed them a letter (pic attached) and included my phone number in case the owner wanted to call me back. Still zero response. There are a few other reviews online complaining about the same "off" taste but there's seemingly always some sort of excuse as to why it's the customer's fault or that the customer just doesn't understand what good beef tastes like. I also saw some posts about their farming practices, stating that their animals were feeding on what used to be dump grounds. I didn't see that for myself so I can't comment but it was worth noting that it's being said by more than just a few people. Personally, I've accepted the loss of, literally, thousands of dollars of meat. It would've just been the professional thing to reach out to me at least once to discuss the matter. Instead, I get complete radio silence. I included a pic of the email I'd sent and the letter I left. I also included a comparison pic of Kalon's mince to the mince from my previous farm. Theirs looks extremely pale and anemic in comparison. It also doesn't match what they sell in their storefront. I suspect their storefront gets meat from their healthy cows but bulk orders are not from the same batch but, obviously, that's purely speculation so take it for what it's worth. I have no evidence one way or another but the discrepancy in quality between bulk and storefront is visible/tastable. Edit: In response to the business reply below, it took a negative review for you to finally feel like I was worth getting back to. And your claim of "we have not encountered similar concerns" is verifiably false just by looking online and also a direct contradiction to what was said by your manager directly to me over the phone about the instance back in January with another customer.

Great place. It's worth the drive for me. Very friendly staff. Always helpful on the phone. I ordered online and had my meat shipped. Loved going there to get fresh cooked meat and freezing my the extra I bought for the month. Pasture raised chicken and eggs were great to.

If it was more affordable, it would be a easy 5 stars. That's the one star off, BUT I will say this is the best sirloin steak I ever had. I even stopped eating it just to make this review. The fat is so flavorful, the meat is tender, it's leagues above anything you will get from a grocery store. The only gripe is it was basically 70 bucks for a piece of sirloin and ribeye. Which is a little ridiculous regardless of how good it is. So if you want a good treat for a special occasion I would highly recommend. If you're going grocery shopping, I'd stick to market basket.

Awesome place i ignored for so long. Now that im 49 i stopped in and I dont regret it. I got this awesome this grass fed steak,honey and a blue drink soda. It was delicious. I cant wait to go again. Pop on in and get fresh peanut butter or apple peanut butter or spices. The sausages were great as well. I had a cheddar cheese sausage. Awesome. Please stop in this place and support your local farms. God Bless this place!!

I have been meaning to stop at Kalon Farm and check them out; well with the current state of life, we decided as a family to support our community and shop local as much as possible. I ordered online and checked in with them a few hours later, they were so nice! My order was ready super quick, pick up was easy peasy! The quality of their meat is amazing! We had the ground beef and my husband had their pork chops for dinner tonight; so tender and the flavor was..wow! Is this what I have been missing all these years? You have made me a regular customer for sure!

We recently moved to Lancaster and one day while driving around we noticed Kalon Farm and we stopped in and purchased a few cuts of meats and some sirloin burgers. Also purchased some of the pickled vegatables and some of the sauces. Everything tasted great. Since then we have started to purchase some of their meat bundles it fill our freezer. So far everything has been very good and much better quality then purchasing meat in a supermarket.

Great selection of grass fed beef, cheese and spices. The ribeye I bought was nothing short of delicious A+

Terrible customer service. at least 4 pieces were partially thawed so I had to cook them right away. I contacted them multiple times but was told they've never had this problem before. Deny, deny, deny.

Fresh local meat & prepared food offerings, as well as Kalon Farms own delicious wine. Clustertruck Food festival held an event there this year (2017); great food, beer, wine & music!

Best meats ever! Clean, safe, natural and better for you. The taste says it all.