Flying M Butchery

Warning!! AVOID AT ALL COSTS!! Save yourself and your wallet from using this horrendous sham of a butcher shop! This butcher used to be called Brokenheart and was an amazing butcher under that ownership! we highly recommended and used them for all our butchering needs and never had a problem. However ownership has changed and it’s now an awful place! I would NEVER recommend Flying M to anyone. Unfortunately we learned the lesson the hard way and would like to save anyone else from our experience. They ruined our cattle. The staff gave us the run around and everyone I spoke to had a different story. We got cuts of meat that were packaged before our cows were even dropped off which is obviously not our beef. Our cows hung too long and ruined the meat, their freezers went out and spoiled some meat, we have missing meat, mangeled cuts and wrong cuts were done. The new owners are rude and unapologetic. The staff doesn’t seem to know what they are doing OR they are deliberately misleading people. We invested years into our cattle and flying m mismanaged them… and now we are out the meat and the money invested into our cows! I’ve asked for a resolution that is beneficial to all involved and they are now ignoring me as they did when they kept our cows hanging too long. AVOID THIS PLACE AT ALL COSTS it not worth the issues that come with a poorly run, unscrupulous business In the pictures you’ll see packages that aren’t sealed, meat dated before our beef was dropped off proving the meat wasn’t our cattle, poor cuts that start thick and turn thin and the horrendous ribeye steak that is pictured unpackaged. 2lb briskets because so much meat was cut and lost due to improper handling! Save yourself and your wallet!!

Been in multiple times this week to find empty shelves. Asked when there would be product available again and was told “I don’t know” and then left alone in the front for 15 minutes. Went again today and was told all the product was going to restaurants and product might be available next Wednesday. I want to buy local but this is not how you maintain a client base.

I had two steers processed by Flying M this past month. They did an outstanding job. Butchery is HARD, especially in this day and age, the folks over at flying M are making it work. If you need custom processing, or if you just want to buy a few cuts of beef, please go see them. PLEASE support our local butchers. Farmers and ranchers need their service to put food on all of our tables. Flying M is doing a great job at making that happen.

Broken heart has gone down hill! They lost their butcher and the owner think he is a butcher. I have roast that that are less than a pound and tenderloin that is the size of a silver dollar and other tenderloin cut length wise. I spent 6000 dollars for the cows and processing and the meat averaged $10.50 cents per pound. 1. We sent 2 black Angus cows 915 and 1030 pounds our yield was 27%. 2. I asked for 21 day hanging I got 18 3. I received 300 pounds of ground beef that was ground course and believe it was ground only once or they used improper equipment. I also have Chunks of bone in the so called hamburger meat. 4. I called multipliable times and not once did they return my call. 5. When we picked it up there was no yield sheet provided. To date I still don’t have it. 6. I came out with 7 Rib eyed steaks and should have been approximately 24. 7. When I called them they informed me they had mis label the rib eye to tenderloin but they all look like New York strip. We used them 2 years ago and it was great service and Doug the real burger did a great job but this year was a disaster! I will never use them again. Another issue I have is they vacuum seal in the front where the customers are, this is not sanitary!! Last I hear from them they said they would call back in 15 minutes and that has been 2 months. Beware!!

Beautiful beef delivered, despite obstacles. The meat is so delicious and the team provided excellent customer service! If you're thinking about ordering, just do it! UPS was the villain of my longer review. LaShae and team shipped my order out to El Paso shortly after I ordered it. Everything was looking good, but UPS had a mechanical issue and the meat was spoiled when it arrived. I contacted LaShae and she sent a replacement order at no cost to me. I received a notice that the shipping label was created, but UPS 'lost' the package. I called them again and they sent _another_ order. This one got here yesterday! We cooked up one of the cuts that night we were so exited. The beef is tender, juicy, and so so flavorful. After this experience we're going to be ordering half a beef from them, but we'll definitely be driving to pick it up 😅

Worked here for ten months. Horrible Environment. Find somewhere else to get ur meat cut.

Steal your meat! Don’t use this outfit they tried to steal our meat and keep it for themselves. They left out numerous other items ordered. Never again!

It was our first time taken a cow to get Butcher when we got the meat we ask for the head of the to see if they really kill it they could find it they told the lost so they couldn’t prove it was are cow the meat look like it was not fresh I will never go back to this place

Love this place. Nice Gem in West Texas. I but from here frequently.

Great steaks!